Every call answered.
Every booking in your PMS.

It books. This is the line between a real booking agent and an “AI answering service” — those just transcribe a message and email your front desk, so someone still calls back and you’re in phone tag. Your Maple agent reads your live calendar, offers real open slots, confirms the one they want, and writes it into your PMS — before they hang up.

The closed loop is the point. The moment it confirms, the slot holds in Google Calendar, and within 60 seconds it syncs to Dentrix, ClearDent, EagleSoft, or OpenDental through our Clinical Data Network. No sticky notes, no end-of-day re-entry, no double-booking. New patients, reschedules, and cancellations all close the same way.

Yes — Dentrix, ClearDent, EagleSoft, and OpenDental, the four systems most Canadian clinics run. Bookings flow into your PMS automatically through our Clinical Data Network. No manual re-entry, no second screen, no exports — the appointment simply appears with the right operatory, provider, and procedure.

We also track the Canadian dental tech landscape so nothing breaks your claims path — including the ITRANS 2.0 cutover (ITRANS v.1 retires June 30, 2026), after which claims send only on 2.0.

Yes. And the timing matters: as of the 2026 benefit year, CDCP is open to every eligible Canadian regardless of age — over 6.5 million already approved and more than 4.3 million already treated. That’s a wave of newly-insured patients calling clinics. Your agent answers their coverage questions and books the eligible ones straight in.

The agent is briefed on how CDCP works at your practice — whether you’re accepting it and what to tell callers who ask — so nobody gets bounced to voicemail during the busiest enrollment period the program has seen. Your team handles claims exactly as they do today.

It’s built so a single failure never costs you a call. If anything interrupts the agent, calls fail over instantly to your chosen backup — call-forward to your line, or an SMS alert to your on-call team. The patient still gets through; you decide the path.

You set the fallback during onboarding and can change it anytime.

The agent is built to recognize urgency and act on it immediately. When a caller signals an emergency, it doesn’t try to book them three weeks out — it routes them straight to your protocol: call-forward or an SMS alert to your on-call team, however you’ve set it up. It stays calm with the patient and gets them to a person the moment it matters.

Yes — and it stays in Canada. Patient data is hosted on Canadian infrastructure in Toronto, built to PIPEDA, Canada’s federal privacy law, and covered by signed data agreements across the stack. Calls aren’t recorded, and personal health information is stripped from every text before it sends. We never sell data and never share it with advertisers or brokers.

They stop drowning in the phone. The agent doesn’t replace your front desk — it absorbs the overflow and after-hours calls that were going to voicemail anyway, so your team can focus on the patients in front of them.

The scale of the leak is bigger than most owners think. Nearly two in five calls to dental offices go unanswered during busy hours, and nearly 80% of those are about scheduling — exactly what the agent handles. When a call does hit voicemail, most callers don’t leave one; they dial the next clinic.

About two weeks, and we do the building. You don’t configure anything — we set up your agent, connect your calendar and PMS, provision a dedicated local number in your area code, brief it on how your clinic talks, and test it on a live line before it ever answers a real patient.

Plans start at Basic $1,200/mo + $2,500 one-time setup, Pro $2,200/mo + $4,000, and Elite $3,800/mo + $6,000. No contracts — cancel any month.

You don’t change your number, and you don’t port anything. We provision a dedicated local number in your own area code, and you simply forward your existing clinic line to it — all calls, after-hours only, or overflow, your choice. Your number stays exactly as it is on your cards, signage, and Google listing.

One missed new-patient call isn’t a small thing. Industry analysis of Canadian practices shows that even a 10% loss of chair time can mean six-figure revenue erosion, and a typical new patient is worth roughly $4,000 and up over their time with a practice. Against that, the math on a booking agent is simple: recovering a single new patient a week generally outweighs the monthly fee.

We don’t promise a number — your real return depends on your call volume and how many were slipping through. What we can say is that the calls were already coming in; the agent’s job is to stop them leaking out. Pro and Elite include a revenue-recovery dashboard so you can see exactly what the agent books and saves.

Yes — the agent works your way, not a generic template. During setup we configure it to your exact scheduling logic, and you can change the rules anytime.